Education:

Engineering, Systems and Computer Science

UTP: Universidad Tecnológica del Perú

Jan 2022 - Dec 2026

University student focused on software development and systems administration.
Specialization in modern web technologies and server administration.

Python JavaScript Java C# Git Docker Linux PostgreSQL

Technical Degree in Software Engineering

ISIL - Instituto San Ignacio de Loyola

Jan 2014 - Dec 2016

Technical degree in Computer Science, communications and support services.
Training in software development and information systems.

Programming Systems Networks Technical Support

Work Experience:

IT Services Administrator - Institutional Image Area

Academias y Colegios Exitus

Apr 2017 - Present

Responsible for providing support and maintenance to the company's technological devices.
In charge of web server administration, virtual classroom and Zoom integration.
Leading customer support in the use of study tools.
IT and cybersecurity advisor.
Active participation in design and digital marketing tasks to strengthen brand identity.

Linux Windows Server Azure Zoom WordPress Cybersecurity Digital Marketing

IT Support Technician

Dec 2016 - Apr 2017

Responsible for providing technical support to the Call Center area.
Computer device support and local network maintenance.
Technical problem resolution and system optimization.

Technical Support Networks Windows Hardware

Customer Service Advisor

Mar 2014 - Nov 2016

Advisor/Supervisor of the night shift for customer problem resolution.
Technical and informational assistance for telephony services.
Management and resolution of customer complaints.
Supervision of the night service team.

Customer Service Telephony Complaint Management Supervision